Shipping Policy ColCard

At ColCard, we work to ensure fast, reliable, and secure delivery of all orders. This Shipping Policy explains our shipping methods, processing times, and other important details.

1. Order Processing Time

  • Orders are processed within 5–8 business days (Monday–Friday), excluding holidays.
  • High-volume periods may require an additional 1–2 days.
  • Pre-order or back-order items will ship once stock becomes available.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

2.1 Domestic Shipping (australia)

  • Standard Shipping: 10–21 business days

Delivery times are estimates and may vary based on carrier delays.

2.2 International Shipping

  • Delivery typically takes 10–21 business days, depending on location and customs processing.
  • Buyers are responsible for customs duties, VAT, and import taxes.

3. Shipping Costs

  • Shipping rates are calculated at checkout based on weight, carrier, and destination.
  • Free shipping may be offered during promotions or for orders over a specified amount (if applicable).

4. Tracking Information

  • Once shipped, customers receive a tracking number via email.
  • Tracking may take up to 72 hours to activate.
  • International tracking availability depends on carrier and destination.

5. Packaging & Protection

  • All orders are packaged securely to prevent damage.
  • Trading cards are shipped using top loaders, sleeves, team bags, or rigid mailers.
  • Sealed products are padded and boxed for safe transit.

6. Lost, Delayed, or Stolen Packages

Collect Card Game LLC is not responsible for:

  • Packages marked delivered by the carrier but not received
  • Delays caused by carriers, weather, or customs
  • Incorrect shipping addresses provided by the customer

If a package is lost or severely delayed, contact us and we will assist in filing a claim with the carrier.

7. Incorrect or Damaged Shipments

If you receive a damaged or incorrect item:

  1. Contact us within 12 hours of delivery
  2. Provide photos of the packaging and items

We will work to resolve the issue with a replacement or refund.

8. Address Changes

  • Address updates must be requested before the order ships.
  • We cannot change shipping information after the package is dispatched.

9. Contact Information

For shipping questions, concerns, or assistance:

ColCard


Email: collectcardgamellc@outlook.com