At ColCard , customer satisfaction is our priority. This Refund Policy explains how returns, refunds, and exchanges are handled for all purchases made through our store, website, events, or authorized sales channels.
1. Returns & Eligibility
We accept returns under the following conditions:
1.1 Time Window
- Returns must be requested within 14 days of delivery.
- Items must be shipped back within 7 days of approval.
1.2 Condition Requirements
- Items must be unopened, unused, and in the original packaging.
- For trading cards, sealed products must be sealed; single cards must be in the same condition received.
- Products opened from factory-sealed packaging cannot be returned.
1.3 Non-Returnable Items
- Opened or tampered sealed products
- Digital products or codes
- Clearance, final-sale, or mystery items
- Graded cards
- Event tickets or tournament entries
2. Refunds
2.1 Refund Method
Approved refunds will be issued to the original payment method.
Shipping costs are non-refundable, unless the return is due to our error.
2.2 Inspection
All returns are subject to inspection.
If the item is not in acceptable condition, a partial refund or denial may apply.
3. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or missing items:
- Contact us within 12 hours of delivery.
- Provide photos of the packaging and items.
We will replace the item or issue a refund at no cost after verification.
4. Cancellations
- Orders may be canceled before they ship.
- Once shipped, the order must be processed as a return.
5. Return Shipping
- Customer is responsible for return shipping costs unless we made an error.
- We recommend using a trackable shipping service.
- Collect Card Game LLC is not responsible for lost return shipments.
6. Contact Information
For return or refund requests, contact us: collectcardgamellc@outlook.com
ColCard
Email: collectcardgamellc@outlook.com